refund-policy
This policy explains when refunds are and aren’t available for purchases on Digital Shivam. Because we sell digital products delivered instantly, please read it before buying.
// about our products
Nature of our products
Everything we sell is digital — license keys, access codes, subscriptions, downloadable files, plugins and themes. Once a key, code or download has been delivered, it can’t be “returned,” which is why digital goods are generally non-refundable once accessed.
✓ You’re eligible for a refund when
- Non-delivery — you paid but didn’t receive your product, and it isn’t in your account or email (check spam first).
- Duplicate payment — you were charged more than once for the same order.
- Defective or incorrect item — the key or file doesn’t work, or you got the wrong product, and we can’t fix or replace it.
✕ Refunds are not available when
- The product is delivered and the key/code has been revealed, downloaded or activated.
- You changed your mind, or bought the wrong product by mistake.
- The issue is due to your own device, account, or not following setup instructions.
- A third-party provider changed or ended their service (see our Terms & Conditions).
// getting a refund
How to request
Email support@digitalshivamshop.in within 7 days of purchase.
Include your Order ID, checkout email, and a description of the problem (screenshots help).
We review and respond, usually within 2 working days.
Approved refunds go back to your original payment method — banks may take 5–10 working days to reflect it.
This policy is in addition to any rights you have under applicable Indian consumer protection law. If anything here conflicts with those rights, your statutory rights prevail.